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Frequently Asked Questions

Buyers

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  • How do I contact the seller of a business?
    To contact the seller of a business, please follow the steps below:
    1. On the ad in which you are interested in contacting the seller, complete all Contact Seller fields.
    2. Click the Contact Seller button.
    3. If you are not logged in, you will be prompted to Join or Log In to the website. Please proceed accordingly.
    4. After being reviewed and approved by our moderators, your message will be sent to the seller.
  • How do I manage the messages I have sent to sellers?
    To manage the messages you have sent to sellers, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Messages tab.
    3. Click the Sent sub-tab.
  • How do I bookmark an ad?
    To bookmark an ad, please follow the steps below:
    1. On the ad in which you are interested in bookmarking, click the Bookmark link.
    2. If you are not logged in, you will be prompted to Join or Log In to the website. Please proceed accordingly.
  • How do I manage my bookmarked ads?
    To manage your bookmarked ads, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Bookmarked sub-tab.

Sellers

  • How do I advertise my business for sale?
    To advertise your business for sale, please follow the steps below or just click here.
    1. Click the Sell Business tab located on the header of our website.
    2. Click the Select button related to the type of ad you would like to post.
    3. Follow the steps presented by the wizard.
  • How much does it cost to post a business for sale ad?
    Our advertising rates are among the best in the industry and we offer several advertising options to suit your varying needs. In addition to offering Standard, Featured, and Spotlight ads, we also provide numerous discount and payment options.

    To learn more about our pricing, just click here.
  • How will buyers contact me?
    Buyers are encouraged to contact sellers though our website to express interest in a particular business. If a buyer becomes interested in your business, they may simply submit a message to you via your ad's Contact Seller feature. Alternatively, buyers may email you directly if you have included your email address on your ad.

    To manage the messages sent to you via your ad's Contact Seller feature, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Messages tab.
    3. Click the Received sub-tab.
  • How do I manage the messages I have received?
    To manage the messages you have received, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Messages tab.
    3. Click the Received sub-tab.
  • How do I manage the ads I have posted?
    To manage the ads you have posted, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
  • How do I modify my ad?
    To modify your ad, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Modify link on your ad.
    6. Make your changes and click the Next button to proceed through the wizard.
  • How do I manage my ad's photos?
    To manage your ad's photos, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Photos link on your ad.
  • How do I mark my business as sold?
    To mark your business as sold and stop all billing for it, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Sold link on your ad.
    6. Click the OK button to cancel the ad and mark the business as sold.
  • How do I temporarily pause my ad and associated billing?
    To temporarily pause your ad, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Pause link on your ad.
    6. Click the OK button to pause the ad.
  • How do I permanently remove my ad?
    To permanently remove your ad, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Remove link on your ad.
    6. Click the OK button to confirm.

    If your business has been sold, please click the Sold link on your ad instead of Remove.
  • How do I access my ad's marketing tools?
    To access your ad's marketing tools, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Marketing tab of your ad.
  • How do I access my ad's performance tools?
    To access your ad's performance tools, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Performance tab of your ad.
  • How do I renew my ad after it has expired?
    To renew your ad after it has expired, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Activate link on your ad.
    6. Enter the required information and click the Activate button.
  • How do I reactivate my ad?
    To reactivate your ad, please follow the steps below:
    1. Click the My Account tab located on the header of our website.
    2. Click the Businesses tab.
    3. Click the Listed sub-tab.
    4. Click the Headline of your ad to open it.
    5. Click the Activate link on your ad.
    6. Enter the required information and click the Activate button.
  • How do I review my billing history?
    To review your billing history, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Billing tab.
  • How do I modify my payment method?
    To modify your payment method, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Billing tab.
    3. Click the Payment Method link.
    4. Make your changes and click the Save button.

General

  • How do I modify my profile?
    To modify your profile, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Profile link.
    3. Make your changes and click the Save button.
  • How do I modify my password?
    To modify your password, please follow the steps below or just click here.
    1. Click the My Account tab located on the header of our website.
    2. Click the Password link.
    3. Make your changes and click the Save button.
  • How do I recover my lost password?
    To recover your password, please follow the steps below or just click here.
    1. Click the Log Out link located in the upper-right corner of screen (only visible when you are logged in).
    2. Click the My Account tab located on the header of our website.
    3. Click the Forgot Your Password link.
    4. Follow the steps presented by the wizard.
  • How do I contact customer support?
    To contact customer support, you may send an email to . So that we can reference your account, please be sure to contact us using the email address associated with your BuyBusiness.com account.

    Customer support is available Monday - Friday, 9:00 AM - 5:00 PM Eastern (except major holidays). Our representatives will make every effort to respond to your needs within 24 hours.
  • How do I cancel my account?
    To maintain the integrity of our system, accounts can only be removed by our support staff or by our administrative processes. Accounts that remain unused for an extended period of time will be automatically removed by our system. If you would like us to remove your account immediately, please send your cancellation request to from the email address associated with your BuyBusiness.com account.