Established 17 years, this market research business focusses on helping businesses to maintain and improve customer service and satisfaction by sending out secret shoppers to shop at their clients businesses.
Clients come from all industries and businesses for example retail stores, food outlets, restaurants and cafes, hotels, hair and beauty salons, banks, gyms/fitness centres and many more.
The clients use the information gleaned from the secret shoppers’s experience to improve customer service, for employee training, to evaluate newly opened stores or launch of new products.
This business has a large database of qualified secret shoppers, enabling them to cover all areas of Australia and New Zealand. All secret shoppers have been carefully screened and then trained for their roles and given performance evaluations after each survey to ensure they are providing the relevant information to clients.
The business is run under management with 1 full time staff and 7 casual staff. The owner does not work in the business.
All systems for recruiting, training and evaluating secret shoppers and the shopping experience are in place.
Has a informative website in place.
Average turnover of $500,000 per annum.
Makes an excellent investment or passive income business as all systems to continue running the business are in place and the business is run by staff, who are knowledgeable and experienced. The business can be run from anywhere, even from home as it is largely an online/internet based business.
For more information please contact Chris Panagiotidis or Elle Likopoulos on 03 9566 7300 or via email at email@example.com
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